Twenty-four hours' notice is required to cancel as this gives us time to fill your appointment slot; otherwise, a 100% late cancellation fee will be charged. A 100% fee applies for no-shows, i.e., if you do not attend the booking. Clients who do not cancel or show up for a booking must pay for their missed appointments and possibly pre-pay for future appointments. You adhere to this cancellation policy when you book with Radiance. We have a lateness policy of 10 minutes; if you do not show up to your appointment within this time, you could be turned away and be fully charged for your service. Our booking system requires you to confirm your card details for this reason, but you will not be charged until confirmation is made by our staff.
TANNING - No person under 18 may use a sunbed on our premises. You should be aware that using sunbeds may harm your health in the long term. They have been linked to:
These are just a few health risks. When you first visit the salon, you will sign a disclaimer to say that you are aware of these risks.
PERMANENT JEWELLERY - People under 16 must be accompanied by an adult and have parental permission before getting welded. There is a disclaimer to be signed to ensure your safety. If the jewellery breaks where we have welded it, we will fix it free of charge for up to one month; following this time, it can be re-welded for a small fee. If you need it removed for medical reasons, e.g., an MRI scan, you can cut the jump ring at home and get it re-welded at a time convenient to you.
At Radiance, we treat our clients how we want to be treated. We try to make the salon feel as welcoming as possible so everyone feels comfortable. Our staff expect to be treated the same way. If our staff feel they are being treated improperly, we can refuse service.
As waiting space is limited in our compact salon, please keep this in mind if you need to be dropped off or collected. There may not be room for anyone to wait. Also, it is an unsuitable environment to bring children or friends to accompany you for your appointment unless they are also attending an appointment. We have limited areas to sit and wait in, so please make alternative arrangements unless you are coming in for a service. Well-behaved dogs (including service dogs) are welcome in the salon.
If you want to cancel or reschedule your appointment, don't hesitate to contact the salon by phoning 01595696867 or messaging us on our Instagram or Facebook page to cancel or move your appointment to another date/time.
Your confidentiality and privacy are of paramount importance to us at Radiance at all times. Your data is stored in a safe and secure place in case it is required for medical reasons - should you wish to see your records, you can ask at any time. If you'd like a copy of your record, please request this in writing. Any social postings will not have identifying features unless previously agreed.